Understanding Phone Repairs: What Happens When You Bring in Your Device?

We understand how important your devices are, and we work hard to make the repair process as smooth and stress-free as possible.

If you’re wondering what to expect when you bring your phone into The Lab for repair, here’s a step-by-step breakdown of our process.

1. Initial Assessment & Diagnosis

When you arrive at The Lab with your device, our technicians will first assess the issue. Whether it’s a cracked screen, a failing battery, charging problems, or software glitches, we’ll take the time to understand the symptoms and run diagnostics if needed.

If the issue is straightforward, we may be able to give you an immediate repair estimate.

2. Transparent Pricing & Repair Timeline

Once we determine the problem, we’ll provide you with a clear explanation of the repair needed, including the cost and estimated time for completion. We believe in transparency and there are never hidden fees or surprise charges.

3. Professional Repairs with Quality Parts

If you choose to move forward with the repair, our skilled technicians will get to work using high-quality replacement parts.

Whether it’s a screen replacement, battery swap, or internal component repair, we ensure that all work is done with precision and care.

Many common repairs, like screen and battery replacements, can often be completed on the same day.

4. Testing & Quality Assurance

Before returning your phone, we run a series of tests to make sure everything is working correctly.

We check touch sensitivity, display clarity, battery performance, and any other relevant functions to ensure your phone is fully restored.

5. Pickup & Post-Repair Support

Once your phone is repaired, we’ll notify you that it’s ready for pickup. Before you leave, we’ll walk you through what was fixed and answer any questions you may have.

We also provide recommendations on how to protect your device moving forward, such as investing in a durable case or a screen protector.

At The Lab, we take pride in offering fast, reliable, and affordable phone repairs. Whether you have a cracked screen, a dead battery, or a mysterious issue that needs troubleshooting, we’re here to help with phone repairs. 

Stop by our shop in downtown Warsaw, and let’s get your device back in working order!

Our Hours

Monday: 10am – 5pm

Tuesday: 10am – 5pm

Wednesday: Closed

Thursday: 10am – 5pm

Friday: 10am – 7pm

Saturday: 10am-2pm

Sunday: Closed